Terms and conditions

This page sets out the terms and conditions on which FR3SHBOX will deliver goods ordered from the FR3SHBOX website, www.fr3shbox.com. Please read these Terms carefully before subscribing to FR3SHBOX Services. By ordering any items from FR3SHBOX or subscribing to one of FR3SHBOX’s services, you agree to be bound by these terms, and any orders placed will be deemed as acceptance of these terms.
This Agreement, any non-contractual obligations arising out of or in connection with this Agreement and the relationship between the parties, shall be governed by and interpreted in accordance with the laws of England. Each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales over any claim or matter arising under or in connection with this Agreement.
 

FR3SHBOX services are only intended for people residing in the UK. For local deliveries customers must select a delivery address within the following set of postcodes: BH31, BH24, BH23, BH22, BH21, BH18, BH17, BH16, BH15, BH14, BH13, BH12, BH11, BH10, BH9, BH8, BH7, BH6, BH5, BH4, BH3, BH2, BH1.

UK customers outside of these postcodes must select our nationwide delivery service, provided by our courier partner DPD. FR3SHBOX does not accept orders from individuals outside of the serviced area.

All FR3SHBOX subscriptions run from Monday to Friday. Orders are submitted by completing the relevant online order form at www.fr3shbox.com/order.

Local Delivery

Please see the table below for deadlines for new orders, updates and their associated delivery dates:

Order Placed First Delivery
Mon before 3pm Tuesday
Tues before 3pm Wednesday
Wens before 3pm Thursday
Thurs before 5pm Monday
Friday Tuesday
Saturday Tuesday
Sunday Tuesday

 

Nationwide Delivery (DPD)

Please see the table below for deadlines for new orders, updates and their associated delivery dates:

Nationwide Delivery Options New order and order update deadline Mon before 3pm Tues before 3pm Wens before 3pm Thurs before 3pm Fri before 3pm Sat before 3pm Sun before 3pm
Tuesday & Thursday deliveries Friday 5pm Dispatch: Wens
Delivery: Thurs
Dispatch: Wens
Delivery: Thurs
Dispatch: Mon
Delivery: Tues
Dispatch: Mon
Delivery: Tues
Dispatch: Mon
Delivery: Tues
Dispatch: Wens
Delivery: Thurs
Dispatch: Wens
Delivery: Thurs
Wednesday and Friday deliveries Monday 5pm Dispatch: Tues
Delivery: Wens
Dispatch: Thurs
Delivery: Fri
Dispatch: Thurs
Delivery: Fri
Dispatch: Tues
Delivery: Wens
Dispatch: Tues
Delivery: Wens
Dispatch: Tues
Delivery: Wens
Dispatch: Tues
Delivery: Wens

 

Results from the purchase of FR3SHBOX meals are not guaranteed. For the best results customers should combine any FR3SHBOX diet with daily exercise.

If you have a medical condition which affects your dietary requirements (eg allergies, intolerances and certain illnesses), you must take your own medical advice before using FR3SHBOX.

As a company we reserve the right to cancel subscriptions at any time. For any meals paid for but not received, customers will be reimbursed on a pro-rata basis where appropriate. FR3SHBOX also reserve the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation.

All meals ordered through the FR3SHBOX website will be delivered chilled, ready to be re-heated by the customer.

FR3SHBOX is able to deliver your food every morning from Monday – Friday. You can select the specific days you want food to be delivered on your order form and may request to have more than one day of food delivered on any particular morning.

The Food will be delivered to you at the address you provided during the order process which may be an address other than the billing address. Each customer is limited to one delivery address.

The courier will take reasonable steps to deliver your food, however if you feel that your delivery will require special instructions (such as gaining access to secure parts of your home or any other building in order to deliver your food), please notify us on your order form.

For the avoidance of any doubt, where a bag is delivered in accordance with your instructions and subsequently goes missing, this will be regarded as a successful delivery

It is accepted that anyone at the delivery address is entitled to accept delivery, unless you have provided explicit instructions to the contrary.

If, having taken all reasonable steps, our drivers or courier are unable to deliver your order, we will attempt to contact you. If we are unable to deliver in such circumstances, we reserve the right to charge you for the food that you should have received that day in any event.

FR3SHBOX is not responsible for any theft of meals from the delivery address.

We are unable to deliver orders at a specific time and in any circumstances where we do indicate that we’ll attempt to deliver at a specific time, this will in no way form part of the contract and failure to deliver at such time will not constitute a breach of these Terms.

FR3SHBOX reserve the right to increase the price of meals to reflect any increase in the cost to us due to any factor beyond our control (such as, and without limitation, the cost of delivery to your address, any foreign exchange fluctuation, increases in the cost of raw ingredients, increases in the costs of labour, materials or other manufacturing costs).

The subscription plan for FR3SHBOX Services consists of an initial charge followed by recurring period charges as agreed to by you. By entering into this agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to deactivation.

By subscribing to FR3SHBOX you are agreeing to pay recurring periodic subscriptions for an indefinite or defined time until cancellation by you or us, on the subscription terms set out in the order form you have completed.

All subscription payments are settled by credit or debit card. Subscriptions renew on a weekly basis until cancelled.

We reserve the right to pause your account and deliveries due to non-payment or payment failure. Deliveries will resume upon receipt of all monies owed.

In the event of a price change customers will be given 14 days’ notice, during which time customers may cancel their subscriptions. Payments thereafter will be adjusted according to the new price plans. Any cancellations beyond this point will be managed as per the standard cancellation policy.

Discounts

Any discounts are offered at the Company’s discretion and may be retracted for any reason and without notice.

Discounts offered through corporate agreements are valid only for affiliated company personnel. Abuse of corporate discounts may result in the termination of a subscription.

Discounts cannot be used in conjunction with any other offer.

All meals will be at your risk from the time of delivery.

Ownership of the meals will pass to you upon delivery after FR3SHBOX have received full payment of all sums due.

Neither FR3SHBOX nor our courier partner shall be deemed responsible for any theft of the Food from the delivery address.

If you suspect that your meals have been stolen from the delivery address please contact us immediately so that we can discuss alternative delivery arrangements for future deliveries. Until such alternative arrangements are made, we reserve the right to suspend your order until suitable new arrangements have been made.

FR3SHBOX expressly disclaims all liability which may arise by virtue of the meals being left unattended for a period of time after delivery. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled.

If you are dissatisfied in any way with the food provided by FR3SHBOX, please get in touch at contact@fr3shbox.com and we will be happy to resolve any issues.

By entering into these terms you acknowledge that there is no automatic right to a refund where you wish to cancel your subscription.

If you wish to cancel your subscription all requests must be sent by email to contact@fr3shbox.com. FR3SHBOX require three (3) full working days’ notice in order to cancel your deliveries and stop future payments being taken in all instances.

For all cancellations, so long as 3 business days’ notice has been provided no additional weeks will be charged or delivered. Cancellation requests that are received less than 3 business days from the start of the next week of deliveries, will be actioned after that final week of deliveries.

You can re-subscribe at any time, but FR3SHBOX reserves the right to reject any future orders.

Pursuant to regulation 28 of the Consumer Contracts (Information, cancellation and Additional Charges) Regulations 2013, contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly. For the avoidance of doubt, deliveries containing freshly prepared meals are exempt from the right to cancel.

If you are unhappy with your order for any legitimate reason such as missing meals, incorrect orders, or failure to deliver as per the agreement, you MUST inform FR3SHBOX within 24 hours of receipt of your food, and in any case, no later than the day after our records show it as having been delivered to you. FR3SHBOX MAY provide a refund or other compensation as appropriate but this is entirely at FR3SHBOX’s discretion.

FR3SHBOX reserves the right to cancel your order with immediate effect and arrange a full refund of outstanding amounts. FR3SHBOX can exercise this right at any time and for whatever reason in its sole discretion.